RETURNS & REFUNDS POLICY

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Thanks for visiting ShopbyAtlantic ! 

We offer a full money back guarantee on all purchases made on our website ,but under certain conditions. We invite you to have a look at our Returns and Refunds policy. Please read the conditions explained in more detail below, in order to see the condition that applies to your situation,while following the correct procedure.

If you are unsatisfied with the product bought from us or have any other reason to return it ,please let us know via info@shopbyatlantic.com. Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit.  Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery.

An applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. Medical related items and certain Electronic items are not returnable.

In order for us to properly refund your return you must receive a return authorization from us before merchandise is returned.  Please call customer service at 651-447-5855 for a return authorization # and return instructions.  Any merchandise received without a valid R/A # or in poor condition will be refused and returned to the sender.

Please allow up to 14 business days for return processing and credit to appear on your credit card statement.

After the time period of 30 days ,you will not be eligible for a return or a refund .Please make sure that you get in touch with us within those 30 days in case of any inconvenience .We are always here to enhance our customer’s experience.